My premade book covers are digital products. Each premade cover is sold only once, to one author, and is removed from my shop after purchase. Because of this, refunds are limited to the situations below.

When you can get a refund

  • Bought by mistake. If you bought the wrong cover, ordered the same cover twice, or completed a purchase by accident, you can get a full refund if you contact me within 14 days of purchase and the cover has not been published anywhere.
  • Duplicate or incorrect charge. If you were charged twice or charged the wrong amount, I will refund the difference.
  • Files not delivered. If I am unable to deliver your cover files, you will receive a full refund.

When refunds are not available

  • Published covers. No refund is available once the cover has been published on Amazon (KDP) or any other retailer or platform, including Apple Books, Kobo, Barnes & Noble, Google Play Books, IngramSpark, Draft2Digital, or your own website. This includes pre-order listings.

Customers in the EU and UK

Under EU and UK consumer law, you normally have 14 days to withdraw from an online purchase. For digital content, this right ends once delivery has started with your consent. By completing your purchase, you agree that I start preparing and delivering your cover immediately, and you acknowledge that you lose your right of withdrawal once the files are delivered. This does not affect the refunds described above.

What happens after a refund

When a refund is issued, your licence to use the cover ends. You must delete all files you received and must not use the cover or any part of it. The cover may be returned to my shop and offered to other authors.

How to request a refund

Please contact me with your order number, the name used for the purchase, and the reason for your request. Approved refunds are returned to your original payment method (PayPal or card), usually within 5 business days.

If something went wrong with your order, please contact me before opening a dispute or chargeback with PayPal or your bank. I am happy to help.